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Universal Credit


Universal Credit is a single monthly payment to help with your living costs and provides support if you are working and on a low income, looking for work or unable to work

The following benefits and tax credits are ending and being replaced by Universal Credit, under a single monthly payment:

  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)

The Department for Work and Pensions (DWP) is writing to most people who receive these benefits to let them know that they need to claim Universal Credit instead.

This letter - called a Migration Notice – explains what you need to do and when. It also provides information on the help available to continue receiving support from the government.

It is important that you do not do anything until you receive your letter. You will not be moved automatically. Once you’ve received your Universal Credit Migration Notice letter, you’ll need to make a claim for Universal Credit to continue to get financial support. There will be a deadline in your letter. This is 3 months from the date the letter was sent out.

Your current benefits will end as soon as you submit your claim for Universal Credit and you will not be able to go back to your existing benefit once you have claimed.

If you want some help with your Universal Credit application or you’re concerned about managing your income until you receive your first Universal Credit payment, .

New Claims

However from April 2017, Universal Credit has been expanded to all new claimants which is known as ‘full service’ Universal Credit and is replacing the following six legacy benefits:

  • Housing Benefit
  • Income Support
  • Job Seekers Allowance
  • Employment Support Allowance
  • Child Tax Credit
  • Working Tax Credit 

This means that you are not able to make a claim for Housing Benefit, but you will be able to claim Universal Credit.  The amount of Universal Credit you can get depends on your circumstances and income.  Your Universal Credit payment is made up of a basic 'standard allowance' and any extra amounts that apply to you.  You can get more money to help pay your housing costs, how much you can get depends on your circumstances. 

Please note that if you are living in supported housing your claim for Universal Credit will not include any housing costs.  You will need to claim Housing Benefit from the local authority. 

For more information please visit 

Natural Migration

This occurs when you report a qualifying change of circumstance to your legacy benefit.  Here are some examples of when you will move over to Universal Credit:

  • You are a lone parent in receipt of Income Support and your youngest child turns 5 or permanently leaves the household
  • You become responsible for a child for the first time
  • You stop working due to sickness
  • You move address into a full service area
  • You are claiming tax credits and separate from your partner

For more information on a full list natural migration criteria please visit 

How do I claim Universal Credit?

The government expects almost everyone to claim and manage their Universal Credit online.  To claim universal credit you must set up a universal credit account to complete the application, you will also manage your ongoing claim online through this account.  You will therefore need regular online access to keep your circumstances up to date and ensure you are paid correctly. 

Universal credit accounts are designed to work equally on desktop pc’s, laptops, tablets and smartphones.
To set-up and maintain your account you will need the following:

  • an email account which you use and access regularly 
  • to complete an online form entering a range of personal data 
  • the ability to create and upload documents such as your CV
  • to scan or take images of evidence and upload these to your account

Please click on ;

Help with Rent

The housing costs element of Universal Credit which replaces Housing Benefit for tenants, will be paid direct to you, rather than being paid to your landlord as is the case for many existing Housing Benefit claimants. 

However, those tenants who need budgeting support or who get into rent arrears after a month or two, can have their rent element and rent arrears paid direct to the landlord, for a temporary period.

How is Universal Credit paid?

To receive Universal Credit you will need an account with a bank, a building society or a credit union.  Post Office card accounts may be too limited for Universal Credit.

Extra help and support under Universal Credit

The government recognises that the move to a single monthly household payment will be a significant change to the way most benefits are currently paid and has introduced the Alternative Payment Arrangements scheme which provides the following help on a temporary basis if you are identified as needing additional support:

  • Paying the housing element of Universal Credit as a Managed Payment direct to the landlord
  • More frequent than monthly payments
  • A split payment of an award between partners

Personal Budgeting Support

You will also be offered Personal Budgeting Support if you are deemed vulnerable and needing money advice to help you to cope with managing your money on a monthly basis and paying your bills on time. You can receive support at any time once your claim for Universal Credit has been made. 

Please  to complete a Budgeting Support Form. 

If you have any further queries contact the Welfare Reform Response Team on 01352 704848 or email at welfarereformresponse@flintshire.gov.uk.

Digital Assisted Support

You can access help with making a claim online, updating your account and reporting change of circumstances. Our staff have been trained to provide help and support in needed and this is available in any of our Connects Centres.  

Discretionary Assistance Fund

Please click on the link below for further information.

Council Tax Support

Please note that Universal Credit does not include any help towards your Council Tax costs.  Therefore you will need to apply for  online. 

Discretionary Housing Payments

Discretionary Housing Payments (DHPs) are payments that may be made by the Council to people that are receiving Universal Credit (Housing Element), but who may still need further financial help with their housing costs. Please click 

Free School Meals (eFSM) and School Essentials Grant

You may also be entitled to Free School Meals (eFSM) and School Essentials Grant if you claim Universal Credit.  Please click on this link to apply.

Useful Information

To see if you're entitled please click on the link to go to the Universal Calculator.  

To understand some more about the online claim process for 

Please see also UC and You which will open an attached document that will provide some more understanding on what Universal Credit means for you.

For further information and to apply for universal credit please visit .

If you need any further support or advice, please email The Welfare Reform Response Team at WRRT@flintshire.gov.uk